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Chapter6Troubleshooting
Other problems
Problem Possible cause and remedy
8. The adjustment menu does not appear. • Checkwhethertheoperationlockfunctionworks(see
“3-5.LockingButtons<KeyLock>”(page20)).
9. No mode menu is displayed. • Checkwhethertheoperationlockfunctionworks(see
“3-5.LockingButtons<KeyLock>”(page20)).
10. (When using Presence Sensor)
The images remains to be displayed when
you move away from the monitor. The
images does not reappear when you come
near it.
• Checkthesettingenvironmentofthemonitor.
PresenceSensormaynotworkcorrectlyinthe
followingenvironments.
- Thereissomethingthatreectsthelightsuchas
mirrororglassinfrontofthesensor.
- Themonitorislocatedinaplacethatreceivedirect
sunlight.
- Thereissomeinfrareddevicenearthemonitor.
- Thereissomeobstacleinfrontofthesensor.
• Checkwhetheranydirtonthesensor.Cleanthe
sensorwithasoftcloth.
• Checkwhetheryouareinfrontofthemonitor.The
infraredrayisemittedverticallyfromthesensorto
detectaperson.
11. The monitor connected with the USB cable
is not detected. / USB devices connected
to the monitor does not work.
• CheckwhethertheUSBcableisconnectedcorrectly
(see“7-3.MakingUseofUSB(UniversalSerialBus)”
(page34)).
• ChangetheUSBporttoanotherone.IfthePCor
peripheraldevicesworkscorrectlybychangingthe
USBport,contactyourlocaldealer.(Refertothe
manualofthePCfordetails.)
• RebootthePC.
• IftheperipheraldevicesworkcorrectlywhenthePC
andperipheraldevicesareconnecteddirectly,please
contactyourlocaldealer.
• CheckwhetherthePCandOSareUSBcompliant.
(ForUSBcomplianceoftherespectivedevices,
consulttheirmanufacturers.)
• CheckthePC’sBIOSsettingforUSBwhenusing
Windows.(RefertothemanualofthePCfordetails.)
12. SelfCalibration/Grayscale Check failure • SelfCalibration/GrayscaleCheckfailed
• Refertotheerrorcodetable.
• Ifanerrorcodethatdoesnotappearintheerrorcode
tableisdisplayed,contactyourlocaldealer.
Error Code table
Error Code Details
0*** • ErrorsthatoccurredduringSelfCalibration
1*** • ErrorsthatoccurredduringGrayscaleCheck
*1** • ErrorsthatoccurredduringDICOM
*2** • ErrorsthatoccurredduringCustom
*3** • ErrorsthatoccurredduringCAL1
*4** • ErrorsthatoccurredduringCAL2
*5** • ErrorsthatoccurredduringCAL3
**10 • Theproductmaximumbrightnessmaybelowerthanthetargetbrightness.
• Lowerthetargetbrightness.
**11 • Theproductminimumbrightnessmaybehigherthanthetargetbrightness.
• Raisethetargetbrightness.