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Troubleshooting 7-21
Windows Server 2003, Enterprise Edition Error Messages
If a fatal error (e.g., a STOP or system error) occurs after Windows Server 2003, Enterprise Edition
starts, the screen of the display unit turns blue and displays detailed error messages.
STOP: C000021A (FATAL SYSTEM ERROR)
The Windows logon process.. System process terminated.
Unexpectedly with a status of 0x00000001
(0x00000000 0x00000000).
The system has been shutdown.
crashdump : initializing miniport driver
crashdump : dumping physical memory to disk
The screen
background is "blue".
Take notes of the messages displayed on the screen, and call your sales agent.
If a fatal error occurs, the server automatically executes memory dump processing and saves the
memory dump data in an arbitrary directory. (See the end of this chapter) The maintenance
personnel of your sales agent may ask you to provide this data. Thus, copy the file into a medium
(e.g., DAT) to be ready to pass it to the maintenance personnel.
IMPORTANT: A message may appear indicating that virtual memory is insufficient when you
restart the system after a STOP or system error has occurred. Ignore the message and start the
system.
TIPS: Before copying the file into a medium, start the Event Viewer to confirm that the Save
Dump event log is included in the system event logs and the memory dump has been saved.
The following message may be displayed during usage.
"Your system is low on virtual memory. To ensure that Windows runs properly, increase the
size of your virtual memory paging file. For more information, see Help."
When this message is displayed, extend a physical memory following the procedure below.
1. Add a physical memory
2. Change the configuration of the paging file (Change more than < physical memory
capacity × 1.5 >)
The system also displays a warning message if an internal device or peripheral equipment (e.g., disk,
network, or printer) encounters an error. Take notes of the message, and call your sales agent.