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User Guide
User Guide 10-61
Chapter 10 - Troubleshooting
PROBLEM
CORRECTIVE ACTION
None of the LEDs turn
on
Make sure that you have the correct power adaptor connected to the
VOIP ATA and plug into an appropriate power source. Check all cable
connections.
Cannot access the
Internet
Verify the Internet connection settings in the Overall Status screen.
There is no dial tone
Check the telephone connections.
You can test the telephone wire by using it to connect a telephone to a
regular telephone outlet and check for a dial tone.
The dial tone beeps
(pulses)
Make sure you Voice Service Provider settings properly configured.
The dial tone will be steady when the SIP account is registered.
Cannot make or
receive calls
Check the SIP account status in the Overall Status screen.
Make sure you Voice Service Provider settings properly configured. If
you configured a SIP account to receive calls on only one of the phone
ports, make sure your phone is connect to that port.