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129 – C330/C530 Troubleshooting
Horizontal
Lines and
spots appear
periodically.
When the interval is
about 4 inches (94
mm), the image drum
(the green tube) is
damaged or dirty.
Wipe it lightly with a soft
cloth. Replace the image
drum cartridge when it is
damaged (see page 84).
When the interval is
about 1.2 in (30 mm),
there may be foreign
particles in the image
drum cartridge.
Open/close the image drum
cartridge see page 84), and
print again.
When the interval is
about 3.4 inches (86mm
(86 mm), the fuser unit
is damaged.
Replace the fuser unit (see
page 99).
The image drum
cartridge has been
exposed to light.
Replace the image drum
cartridge if the problem is not
resolved (see page 84)).
White area of
paper is
lightly
stained.
Paper contains static. Use paper stored in proper
temperature and humidity
conditions.
Too thick paper is used. Use thinner paper.
The toner is low. Open the top cover and tap
the cartridge a few times to
evenly distribute any
remaining toner. If symptoms
persist, replace the toner
cartridge ( see page 99).
Periphery of
the letters is
smudged.
The LED head is dirty. Wipe the LED head with a
soft, lint-free cloth (see
page 103).
Toner comes
off when it is
rubbed.
The thickness and type
of the paper are
incorrectly set.
Set the correct value of
media type and media weight
in the Media menu or set one
value lighter for media
weight (see page 14).
Recycled paper is used. Set one value thicker for
media weight in the Media
menu (see page 14).
Symptoms Possible causes Steps to take