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Internet Fax 29
The LCD shows message OPTION BOARD ERROR.
• A network card I/F error has occurred - turn the power off and on
again to recover.
A communication error occurs during reception, and a report is printed
out.
• The received file is not of a format supported by this machine.
The same mail is printed up repeatedly.
• Is 84:DELETE POP MSG setting TYPE2? Do not use other settings
unless receive mail is received on a PC as well as on the fax machine.
With the TYPE1 or OFF setting, the same mail is received repeatedly
if the number of messages received exceeds the maximum number
that can be logged by this Internet Fax (50). If this happens, access
the mail server from the PC and delete all the mail. With the mail
server empty, carry out a manual reception on the Internet Fax to
delete the current log stored on it.
Data is sent from an email client on a PC to the InternetFAX, but the
reception has failed.
• Is Tiff format used supported by this Internet Fax?
• If only a text has been sent, it will not be printed out unless the TEXT
PRINT setting is ON.
• Some e-mail clients send e-mail using unusual formats which this fax
machine cannot receive.
The fax machine prints out a large number of meaningless characters.
• It may be printing out Base64-encoded data. If this occurs frequently,
change the TEXT PRINT setting to OFF.
Communication errors occur, and service code F020 is given each time.
• The POP server password may be wrong, causing the server to return
authentification errors.
E-mail to fax troubleshooting
Data is sent using the format FAX=[telephone number]@[domain name],
but it has not been delivered to the InternetFAX.
• The domain name (the part after @) used is incorrect. Consult with
the network administrator about the correct domain entry.