Filter
Top Products
89 Troubleshooting
Problems When Sending Faxes
If the fax cannot be sent correctly, refer to the following table, and then perform
the indicated operation. If the fax still cannot be sent correctly, even after
performing the described operations, contact your OKI Printing Solutions dealer
or authorized service provider.
" For details on the error messages, refer to “Error Messages on the Mes-
sage Window” on page 93. For details on troubleshooting procedures for
document missfeed, paper missfeed, poor print quality, or empty consum-
ables, refer to the Printer/Copier/Scanner User’s Guide on the CD.
Symptom Cause Solution
The document is not
scanned.
The document is too
thick, too thin or too
small.
Use the original glass to
send the fax.
The document is
scanned at an angle.
The document guides
are not adjusted to the
width of the document.
Slide the document
guides to fit the width of
the document.
The fax received by the
recipient is blurry.
The document is
incorrectly positioned.
Position the document
correctly.
The original glass is
dirty.
Clean the original glass.
The text in the document
is written too faint.
Adjust the resolution.
There may be a problem
with the telephone
connection.
Check the telephone
line, and then try
sending the fax again.
There may be a problem
with the recipient’s fax
machine.
Make a copy to check
that this machine is
operating correctly, and
then, if the copy was
printed correctly, have
the recipient check the
condition of their fax
machine.
The fax received by the
recipient is blank.
The document was sent
with the front side facing
down (when the ADF is
used).
Load the document to be
faxed facing up.