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91 Troubleshooting
Problems When Receiving Faxes
If the fax cannot be received correctly, refer to the following table, and then
perform the indicated operation. If the fax still cannot be received correctly, even
after performing the described operations, contact your OKI Printing Solutions
dealer or authorized service provider.
" For details on the error messages, refer to “Error Messages on the Mes-
sage Window” on page 93. For details on troubleshooting procedures for
document missfeed, paper missfeed, poor print quality, or empty toner,
refer to the Printer/Copier/Scanner User’s Guide on the CD.
Symptom Cause Solution
The received fax is
blank.
There may be a problem
with the telephone
connection or with the
caller’s fax machine.
Check that the machine
can make clean copies.
If it can, have the caller
send the fax again.
The caller may have
loaded the pages
backward.
Contact the caller.
Faxes cannot be
received automatically.
The machine is set to
receive faxes manually.
Set the machine to
automatic reception.
Memory is full. Load paper if it is empty,
and then print the faxes
stored in memory.
The telephone line is
incorrectly connected.
Check the telephone line
connection. If it is
disconnected, connect it.
There may be a problem
with the caller’s fax
machine.
Make a copy to check
that this machine is
operating correctly, and
then, if the copy was
printed correctly, have
the recipient check the
condition of their fax
machine.