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Troubleshooting
Press Ctrl + Shift + Esc to open Task Manager and close the software application
which is not responding.
Is there an input screen (e.g., password input screen at startup) hidden behind another
window? Use Alt + Tab to check for other windows being displayed.
After shutting down by pressing the power switch for more than four seconds, press the
power switch to power on and open the application again.
If the program no longer works normally, delete the program using the following menu.
Then reinstall the program.
[start] - [Control Panel] - [Add or Remove Programs]
Some video files use a Codec that is not installed as a standard. In these cases, if you play
back the video file after connecting to the Internet, the Codec may be downloaded auto-
matically, allowing you to play back the file.
Start up Windows
®
Media Player from [start] - [All Programs]. Also, you can copy the
icon from [All Programs] list to the desktop and use this icon to start Windows
®
Media
Player.
Did the user who first accepted the Windows
®
Media Player license agreement have the
administrator authority?
Two icons will be displayed until someone with the administrator
authority accepts the license agreement, but either icon can be used to start the program.
No response
When trying to play back
video files using Windows
®
Media Player, the message
[Codec required] appears,
and the file cannot be played
back
The shortcut icon for the
Windows
®
Media Player is
not displayed on the desktop
Two shortcut icons for the
Windows
®
Media Player are
displayed on the desktop
Others