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Getting StartedUseful InformationTroubleshootingAppendix
Hardware Diagnostics
If the hardware installed in this computer is not operating properly, you can use the PC-Diagnostic Utility to determine
whether or not there is a problem.
If the utility discovers a problem in the hardware, contact your technical support office.
Hardware below can be checked using this utility. (Software cannot be checked.)
z CPU
z Memory
z Hard Disk
z CD/DVD Drive
z Video Controller
z Sound
*1
z Modem
z LAN
z Wireless LAN
*2
z Bluetooth
*3
z USB
z PC Card Controller
z SD Card Controller
z Keyboard
z Touch Pad
*1
When the PC-Diagnostic Utility is running, a loud beep will sound, so do not use headphones at this time. (The beep will not
sound if mute is using Windows.)
*2
Only for model with wireless LAN
*3
Only for model with Bluetooth
z When the video diagnostic check is running, the display may be distorted, and when the audio diagnostic check is
running, sounds may be generated from the speakers. These are not malfunctions.
NOTE
z Only for the hard disk, keyboard and touch pad, you can select standard diagnostic check or extended diagnostic
check.
When the PC-Diagnostic Utility starts up, it will run the standard diagnostic check.
z We recommend that you use the touch pad for operations. When not using the touch pad, you can operate using the
internal keyboard instead. Note, however, that the touch pad and internal keyboard may not function temporarily dur-
ing diagnostic check. If this happens, wait for a moment before operating them.
z If the touch pad does not operate properly, press
Ctrl
+
Alt
+
Del
to restart the computer,
or slide the power switch
to turn the power off, and then restart the PC-Diagnostic Utility.
Hardware that can be checked using the PC-Diagnostic Utility
Regarding the PC-Diagnostic Utility
Operations Touch pad operations Internal keyboard operations
Select icon Place the cursor above the icon
Press
Space
and then press
Î Í Ï Ð
( (close) cannot be selected).
Click the icon Tap or click (right click cannot be used) Press
Space
above the icon.
Complete the PC- Diagnos-
tic Utility and then restart
the computer
Click (close)
Press
Ctrl
+
Alt
+
Del
.