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For fax advantage assistance, call 1-800-435-7329.
57
When a function does not work, check here
before requesting help!
General
Problem
I cannot make and receive
calls.
I cannot make calls.
The unit does not work.
The unit does not ring.
The unit displays the following
message though the paper is
inserted.
The other party complains
they only hear a fax tone and
cannot talk.
The button
does not function properly.
The receive mode does not
function as explained on
pages 36 and 37.
During programming, I cannot
enter the code or ID number.
The ink film runs out quickly.
The unit beeps.
REDIAL/PAUSE
CHECK PAPER
●
The power cord or telephone line cord is not connected.
Check the connections (p. 12).
●
If you used a splitter to connect the unit, remove the
splitter and connect the unit to the wall jack directly. If the
unit operates properly, check the splitter.
●
The dialing mode setting is wrong. Change the setting of
feature #13 (p. 49).
●
Disconnect the unit from the telephone line and connect
the line to a known working telephone. If the working
telephone operates properly, contact our service personnel
to have the unit repaired.
If the working telephone does not operate properly,
contact your telephone company.
●
The ringer volume is set to off. Adjust it to a suitable level
(p. 17).
●
The paper is inserted halfway. Insert it correctly (p. 11)
and press to clear the message.
●
The FAX ONLY mode is set. Tell them the number is only
used for faxes or change to TEL or TEL/FAX mode
(p. 37).
●
If this button is pressed during dialing, a pause will be
inserted. If pressed immediately after a dial tone is
obtained, the last number dialed will be redialed.
●
A Distinctive Ring pattern of feature #31 is set (p. 51).
●
The TEL/FAX mode is set (p. 42, 43).
●
All or part of the numbers are the same. Change the code
or ID number of features #12 (p. 49), #41 (p. 52), and #49
(p. 53).
●
The HELP printing function, copy function, and reports
also use ink film.
●
Recording paper or ink film has run out. Press to
stop the beeps and install paper/ink film.
STOP
SET
Cause & Remedy
Operations
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