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Operations
For fax advantage assistance, call 1-800-435-7329.
Using an answering machine
Problem
●
Your greeting message on the answering machine is too
long. Shorten the message (up to 10 seconds).
●
The answering machine rings too many times. Set to 1 or
2 rings.
●
The silent detection feature is deactivated. Activate feature
#40 (p. 51).
●
Check if the answering machine is turned on and
connected to the fax machine properly (p. 40).
●
Set the number of rings on the answering machine to 1
or 2.
●
The remote access code on your answering machine is
the same as your fax activation code. Set a different
number for features #12 (p. 49) and #41 (p. 52).
●
You did not program your remote access code in your fax
machine correctly. Program the same code that is
programmed on the answering machine to the fax
machine with feature #12 (p. 49).
●
The greeting message has a silent pause longer than 4
seconds. Re-record the greeting message.
Cause & Remedy
I cannot receive documents
automatically.
I cannot receive voice
messages.
I cannot retrieve recorded voice
messages on the answering
machine from a remote
location.
The greeting message on the
answering machine is interrupted
halfway and the caller cannot
leave a voice message.
Copying
Problem
●
You cannot make a copy during programming. Make the
copy after programming or stop the programming.
●
The glass or rollers are dirty. Clean them (p. 66).
●
The thermal head is dirty. Clean it (p. 67).
●
Some paper has instructions recommending which side to
print on. Try turning the paper over. We recommend
smooth paper such as Hammermill Jet Print for clearer
printing.
●
You may have used paper with a cotton and/or fiber
content that is over 20%, such as letterhead or resume
paper. We recommend smooth paper such as
Hammermill Jet Print for clearer printing.
R
R
Cause & Remedy
The unit does not make a copy.
A dirty pattern or a black line
appears on the copied
document.
The copied image is distorted.
The printing quality is poor.
The printing is faint.
ABC
Original
Copy
(continued)
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