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95
Operations
For fax advantage assistance, call 1-800-435-7329.
Operations
Fax – sending (cont.)
Problem
●
The glass or rollers are dirty. Clean them (p. 103).
●
Use the overseas transmission mode of feature #23 (p. 84).
●
Add two pauses at the end of the telephone number
(p. 33) or dial manually.
Cause & Remedy
The other party complains that
dirty patterns or black lines
appear on their received
document.
I cannot make an international
fax call.
Fax – receiving
Problem
●
The receive mode is set to the TEL mode. Set to the
TAD/FAX, FAX ONLY or TEL/FAX mode (p. 58, 59).
●
The time taken to answer the call is too long. Decrease the
number of rings of features #06 (p. 83), #30 (p. 85) and
#78 (p. 88).
●
The greeting message is too long. Shorten the message
(p. 70).
●
The incoming call is not a fax. Change the receive mode
to the TEL or TAD/FAX mode (p. 58, 59).
●
The other party sent a faint document. Ask them to send a
clearer copy of the document.
●
The thermal head is dirty. Clean it (p. 104).
●
Some paper has instructions recommending which side to
print on. Try turning the paper over. We recommend smooth
paper such as Hammermill Jet Print for clearer printing.
●
Check the document of the other party.
●
If a blank sheet is ejected after the received document is
printed out, the receiving reduction rate is not
programmed correctly. Program the proper rate in feature
#36 (p. 85).
●
The other party placed the document in their fax machine
the wrong way. Check with the other party.
●
Press until a single beep is heard.
FAX
R
Cause & Remedy
I cannot receive documents
automatically.
The display shows the
following message but faxes
are not received.
The recording image is faint.
The printing quality is poor.
A blank sheet is ejected.
I cannot receive documents by
pressing on the handset.
FAX
CONNECTING.....