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Frequently Asked Questions
100
For Fax Advantage assistance, call 1-800-435-7329.
Answering device
I cannot retrieve recorded messages from a
remote location.
L Press the remote operation ID correctly and
firmly (page 77).
Messages in the mailbox do not play back.
L The mailbox password is wrong. Enter the
correct password.
– For mailbox 1 password, see feature #51
(page 91).
– For mailbox 2 password, see feature #52
(page 91).
The other party complains that they cannot
leave a voice message.
L The memory is full. Erase unnecessary
messages (page 75, 76, 81).
While operating the answering device from
the handset, the remote operation stops and
the unit starts to ring.
L Someone is calling you from outside.
Press {
{{
{TALK}
}}
} or {
{{
{SP-PHONE}
}}
} to answer
the outside call.
I cannot operate the answering device with
the handset.
L Someone is operating the answering device.
L You are too far from the base unit. Move
closer to the base unit.
If a power failure occurs
L The unit will not function.
L The unit is not designed for making
emergency telephone calls when the power
fails. Alternative arrangements should be
made for access to emergency services.
L Fax transmission and reception will be
interrupted.
L If the delayed transmission (feature #25,
page 89) is programmed and the start time is
passed during a power failure, transmission
will be attempted soon after power is
restored.
L If any fax documents are stored in the
memory, they will be lost. When power is
restored, a power down report will be printed
out stating which contents in the memory
have been erased.