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Frequently Asked Questions
99
For Fax Advantage assistance, call 1-800-435-7329.
L You may have used paper with a cotton
and/or fiber content that is over 20%, such as
letterhead or resume paper. We recommend
smooth paper such as “Hammermill Jet Print”
for clearer printing.
I cannot receive documents by pressing *
**
*#9
on the handset.
L You must set the remote fax activation to on
(feature #41, page 90) beforehand.
L Press *#9 firmly. A single beep will be
heard.
L The memory is full of received documents
due to a lack of recording paper or a
recording paper jam. Install paper or clear the
jammed paper.
The other party complains that they cannot
send a document.
L The memory is full of received documents
due to a lack of recording paper or a
recording paper jam. Install paper (page 18)
or clear the jammed paper (page 103).
Receiving mode
I cannot select the desired receiving mode.
L If you want to set TAD/FAX or FAX ONLY
mode:
– select the desired mode using feature #77
(page 92), and
– press {
{{
{AUTO ANSWER}
}}
} repeatedly until
the desired mode is displayed.
L If you want to set TEL mode:
– press {
{{
{AUTO ANSWER}
}}
} repeatedly until
TEL mode is displayed.
The other party complains that they cannot
send a document.
L The unit is not in TAD/FAX or FAX ONLY
mode. Select the desired mode using feature
#77 and press {
{{
{AUTO ANSWER}
}}
} repeatedly
until TAD/FAX or FAX ONLY mode is
displayed.
Copying
The unit does not make a copy.
L You cannot make a copy during
programming. Make the copy after
programming or stop programming.
L You cannot make a copy during telephone
conversation.
A black line, a white line or smudge appears
on the copied document.
L The glass or rollers are dirty. Clean them
(page 108).
The copied image is distorted.
L The thermal head is dirty. Clean it
(page 109).
The printing quality is poor.
Note:
Please do not reuse the ink film!
Please use genuine Panasonic replacement
film. Refer to page 10 for further details.
L Some paper has instructions recommending
which side to print on. Try turning the paper
over.
L You may have used paper with a cotton
and/or fiber content that is over 20%, such as
letterhead or resume paper. We recommend
smooth paper such as “Hammermill Jet Print”
for clearer printing.
ABC
Original
Copy