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Using an external telephone answering machine in the EXT.TAM mode
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Your greeting message on the answering machine is too long.
Shorten the message (up to 10 seconds).
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The answering machine rings too many times. Set to 1 or 2 rings.
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The silent detection feature is deactivated. Activate this feature
(p. 53).
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Check that the answering machine is turned on and connected to
the unit properly (p. 45).
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Set the number of rings on the answering machine to 1 or 2.
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The remote access code on your answering machine is the same
as your fax activation code. Set a different number for each code.
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You did not program your remote access code in your facsimile
correctly. Program the same code that is programmed on the
answering machine (p. 47).
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The greeting message has a silent pause longer than 4 seconds.
Re-record the greeting message.
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The code may include “#” which is used for certain features
provided by the telephone company. Change the code on the
answering machine to another number which does not include “#”
(p. 47).
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Advise the caller not to pause for over 4 seconds while recording
their voice message.
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Your answering machine ran out of recording tape. Rewind the
tape to record messages.
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You set the answering machine to only give a greeting message.
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You paused for over 4 seconds during the conversation. To
resume the conversation, press the button on the unit.
STOP
Cause & RemedyProblem
I cannot receive documents
automatically.
I cannot receive voice messages.
I cannot retrieve recorded voice
messages on the answering machine
from a remote location.
The greeting message on your
answering machine is interrupted
halfway and the caller cannot leave
a voice message.
I pressed the remote access code to
access the answering machine
remotely, but the line was
disconnected.
Callers complain that their voice
message is interrupted halfway and
they cannot leave a message.
Callers complain that they cannot
send a document.
When I answer a call with the
extension telephone, the facsimile
switches to the fax mode and
I cannot talk with the other party.
If a power failure occurs
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The unit will not function.
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The memory contents will not be erased.
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When you set delayed transmission and the programmed start time has passed during a power failure, the
transmission will be attempted after power is restored.
Operations