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Error Messages
For fax advantage assistance, call 1-800-435-7329.
Reports!
Communication message
COMMUNICATION ERROR
DOCUMENT JAMMED
ERROR-NOT YOUR UNIT
MEMORY FULL
NO DOCUMENT
OTHER FAX NOT RESPOND
PRESSED THE STOP KEY
OK
40–42
46–52
58, 65
68, 72
FF
43
44
—
54
59
70
—
—
—
—
—
●
A transmission or reception error occurred. Try
again or check with the other party.
●
A line problem occurred. Connect the telephone
line cord to a different jack and try again.
●
An overseas transmission error occurred. Try using
the overseas mode of feature #23 (p. 64).
●
The document is jammed. Remove the jammed
document (p. 79).
●
A transmission or reception error occurred because
of a problem with the other party’s fax machine.
Check with the other party.
●
The document was not received due to memory
being full.
●
The document was not fed into the unit properly.
Reinsert the document and try again.
●
The other party’s fax machine is busy or has run
out of recording paper. Try again.
●
The document was not fed properly. Reinsert the
document and try again.
●
The other party’s fax machine rings too many
times. Send the fax manually – dial the number,
confirm the fax tone, and press .
●
The other party’s machine is not a facsimile. Check
with the other party.
●
The number you dialed is not in service.
●
was pressed and fax communication was
canceled.
●
Fax communication was successful.
STOP
FAX/START
Error
code
Cause & solution
If your unit cannot send a fax, check the following:
—the number you dialed is correct,
—the other party’s machine is a facsimile.
If the problem remains, correct it by following the communication message printed on the
sending and journal reports (p. 31).