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Troubleshooting
Reinstalling Software
Before Reinstallation
Preparing
You will need the followings:
Product Recovery CD-ROM and CD drive
If it was necessary to create BACKUP DISKS (Create BACKUP Disks for Reinstallation on page 13), you will need
the BACKUP DISKS (e.g., FIRSTAID FD) and the floppy disk drive.
The operation of reinstallation takes about 20 - 30 minutes.
Important
Save all important data. If reinstallation is carried out, all data existing prior to the installation will be lost. The reinstal-
lation will return the computer to close to the conditions at time of purchase.
Before the reinstallation procedure, remove all peripherals (except for the CD drive).
Be sure the AC adaptor is connected until the reinstallation procedure is completed.
Reinstalling
1
Turn the computer off and set the CD drive in the multi-
media pocket, and then turn the computer on.
2
When the message [Press F2 to enter SETUP] is displayed,
press F2 and then run the Setup Utility.
If the password has been set, enter the Supervisor Pass-
word.
3
Write down all of the contents of the Setup Utility and
then press F9 .
At the confirmation message, select [Yes] and then press
Enter .
4
Select [Boot] menu and then press
/ and F5 /
F6 until [CD Drive] is at the top of the [Boot] menu.
5
Set the Product Recovery CD-ROM1 in the CD drive.
6
Press F10 .
At the confirmation message, select [Yes] and then press
Enter . The computer will reboot, and the License
Agreement screen should appear. Select [1. Yes, I agree to
the provisions above and wish to continue!].
7
At the screen for the selection of the Operating System,
select either Windows 2000 or Windows XP.
You can reinstall only the initially selected Operating Sys-
tem.
If data on your hard disk is compressed, the data should
be uncompressed.
Be sure not to be a disk in CD drive.
CAUTION
In such cases, the initial partition size must be 6
GB or more of the hard disk size. Reinstallation
cannot be performed with a small partition size.
If The program has detected an error 110 on the
partition starting at sector xxxxxxxx on disk1. is
displayed, select [Yes].
NOTE
9
Make a selection from the menu.
To restore all contents of the hard disk to factory de-
fault, including the partition setting(s):
Select [1. Restore the whole HDD to factory default].
To reinstall Windows(R) 2000 Professional/Windows(R)
XP Professional to the first partition to factory default:
Select [2. Restore Windows 2000 (or Windows XP) to the
first partition].
Windows XP
---------------------------------------------------------------
Select a number
---------------------------------------------------------------
1. Restore the whole HDD to factory default
2. Restore Windows(R) XP Professional to the first partition
3. End
---------------------------------------------------------------
8
This screen should appear.
Windows 2000
---------------------------------------------------------------
Select a number
---------------------------------------------------------------
1. Restore the whole HDD to factory default
2. Restore Windows(R) 2000 Professional to the first partition
3. End
---------------------------------------------------------------
When reinstall procedure is performed, the contents of the hard disk will be erased. Be sure to back up any critical data that is
on your hard disk before running the reinstall procedure.
The reinstall procedure will return the computer to its original condition.
If you have created partitions for data, the data may be erased or become corrupt as a result of the reinstall procedure.