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Page 5-3
Section 5: Troubleshooting
Using the Universal Serial Bus (USB) Interface
If nothing prints when doing a test print you will need to verify that the device drivers have been successfully
installed by doing the following:
1. Click on Start, then Settings and then Control Panel.
2. Within the new Window you should have an icon listed as System. Double click on this.
3. Click on the Device Manager tab.
4. Make sure that the View Device by type is checked. Scroll down until you get to SATO-USB device.
5. Verify that it does not have any errors next to it. If it shows an error, remove the device and than reinstall it.
6. Reboot the PC and the Printer.
7. Consult the Windows Troubleshooting guide or contact technical support for further assistance.
Using the Lan Ethernet Interface
PRINTER DOES NOT COME UP READY
If you cannot print to the print server after you install it, check the following:
1. Make sure that the printer is powered on, that all cables are securely plugged in, and that the printer
is on-line.
2. If possible, connect a terminal to the serial port. If you see the boot prompt, the print server firmware has
not been loaded properly. If reloading does not fix the problem, try setting switch 1 to ON (factory defaults)
and powering the print server off and then on again; if the problem persists, the product may be defective.
INSTALLATION PROBLEMS (PRINTER COMES UP READY BUT YOU CANNOT PRINT)
If the printer starts up OK but you cannot print, the problem could be one of the following:
•There is a problem with the interface between the print server and the printer
•There is a problem with the network connection or cabling.
4. Check for obvious errors in the data stream. Is the data properly framed with the <ESC>A and <ESC>Z
commands?
5. If after sending your job to the printer, it only “beeps” and displays an error message on the LCD display, you
may have a configuration problem. There may be some inconsistencies with the Baud Rate, Parity, Data Bits,
or Stop Bits in relation to your host computer. If you are confused as to what the printer’s current RS232
settings are, print a Configuration Test label (
see Section3. Configuration
). It will list all of the current printer
configuration settings.
6. If you still are unable to get printer output, try the Hex Dump as described in Step 5 under the Parallel
Interface troubleshooting. In this case, the printer monitors the RS232C interface for incoming data.
7. From the Hex Dump, if you are seeing extra 0D
H
0A
H
(CR and LF) characters, and are using BASIC, contact
PANDUIT
®
Technical Support.