Filter
Top Products
46 •• Troubleshooting Users Manual - 610/611/612 Printers
Troubleshooting
This section helps you correct some problems that may occur.
Problem Action
Error message appears during
startup.
Turn off the printer, wait fifteen seconds and then turn on the
printer. Call Technical Support if the error message
reappears.
Does not print. Check supply.
Check ribbon.
Send a corrected batch.
Does not feed. Set wide/narrow knobs correctly. Try the narrow setting first,
if the printing is too light, use the wide setting.
Partially printed data. Clean the printhead.
Send a corrected batch.
Printing shadows or smears Clean the printhead.
Change supply.
Check ribbon.
Light printing. Change supply.
Adjust the print contrast.
Check wide/narrow knobs. Try the narrow setting first, if the
printing is too light, use the wide setting.
Check ribbon.
Heavy printing. Clean the printhead.
Change supply.
Adjust the print contrast.
Check the wide/narrow knobs. Try the narrow setting first, if
the printing is too light, use the wide setting.
Check ribbon
Voids in printing. Clean the printhead.
Change the supply type.
Check ribbon.
Leave printhead unlatched when not in use.
Blank labels print or 750 series
errors.
Clean supply sensors.
If you cannot fix a problem, call Technical Support.