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54 •• Troubleshooting Users Manual - 610/611/612 Printers
Machine Faults
Errors 700 to 765 happen when there is a problem with the printer.
Error Description/Action
700 An error is pending and the printer cannot continue with the batch.
701 Printer received a command that it cannot execute while it is running.
702 Check your printer’s SETUP settings.
703 The printer sensed a calibration of different-sized black marks.
704 Printer didn’t detect a sense mark within the maximum feed length or out of supplies.
Check or load supplies.
705 Invalid batch received.
750 Printhead is overheated. Turn off the printer and let it cool.
751 Printer didn’t detect a sense mark when expected.
752 Printer detected a sense mark in the wrong place.
753 Printer detected a sense mark that is too long.
754 Out of ribbon or ribbon jam. Check or load ribbon. Remove any slack in the ribbon by
turning the take-up reel clockwise. Load a new ribbon.
755 Printhead is open. Close the printhead.
756 Out of supplies. Load supplies.
757 Reload supplies (supply length mismatch).
758 The supply was not seen or the On-Demand sensor is not working correctly. Check for
a supply jam. Clear the supply path or reload supplies. This error may occur if you
remove a label too quickly in the On-Demand mode. The printer does not recalibrate
after this error.
759 Knife is not moving. Call Technical Support.
760 Knife jam. Call Technical Support.
761 Stacker is full or jammed. Empty the stacker before continuing.
762 Low battery. Recharge the battery.
763 Waiting to dispense label. Press Feed.
764 Verifier failure. Call Technical Support.
765 The printhead has less than four bad spots. The printer can shift bar code fields to
avoid bad dots. Press Clear to continue printing. Print a test label to confirm the
number of bad dots.