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Users Manual - 610/611/612 Printers Troubleshooting •• 55
768 Printhead has more than 10 bad dots or is not connected. Make sure the printhead is
connected and if necessary, replace the printhead.
770 The print motor is not ready. Call Technical Support.
771 The format specified by the application was not found. Reload your application and
format and try again. If the problem continues, call Technical Support.
790 The printer is busy. Wait until the printer is idle (not receiving data or no batch waiting
to print) before you send any packets. This error may occur when you try to print a test
label if the printer is busy.
791 The printer has an error pending. Turn off the printer. Wait 15 seconds and turn it
back on. Resend the packets. If the problem continues, call Technical Support.
792 The printer is not initialized. Call Technical Support.
793 The printer job queue is full. Turn off the printer. Wait 15 seconds and turn it back on.
Resend the packets. If the problem continues, call Technical Support.
Errors numbered 900 – 999 are hard printer failures. Call Service if you receive these
messages.
________
Error 911 may appear when you turn off the printer.
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