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Troubleshooting 4-1
TROUBLESHOOTING
This chapter includes information on
♦ possible printing problems and solutions
♦ printing test labels
♦ calibrating the supply.
Printing Problems and Solutions
This section lists some common problems and their
solutions.
Problem Action
Indicator light is off
when the printer is
turned on.
Check the power connections
from the power supply to the
printer and the AC outlet. See
"Connecting the Power Supply"
in Chapter 1, for more
information.
Check the cable connections
from the computer to the printer.
"Connecting the Communication
Cable" in Chapter 1, for more
information.
Verify that the supply is loaded
correctly. See Chapter 2,
“Loading Supplies and Printing,”
for more information.
Clean the printhead. See
"Cleaning the Printhead" in
Chapter 3, for more information.
Indicator light is
GREEN, but the
printer will not print.
Make sure the cover is closed
completely.
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