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A470e Users Guide
Pertech® 2006
23
• Status light is Red (not Green) and printer will not respond.
Remove the ribbon cartridge and paper roll. Using Low Pressure Canned Air spray out the
areas around the three sensors. (See Illustration below).
• Printer prints when the Power is turned On even though the form is not inserted.
Spray air in the validation slot and make sure no paper pieces are blocking the sensor.
Motor Sensor
Margin Sensor
Form In Sensor
There are three sensors in the
area directly under where the
Ribbon Cartridge is installed.
Check these to make sure that
they are free from dust and
debris. Reinstall the Ribbon
Cartridge and Paper. Close the
Lid and Print a Conguration
Report. If the Status Light
remains red see “Fault” later in
this chapter.
• Receipt does not come all the way out.
Printer is jammed.
To remove paper that has jammed, it is
advisable to:
1) Tear off any paper that fed out of
the top of the mechanism
2) Press downward on the metal
release bracket
3) While pulling the remaining
paper out of the mechanism
backwards