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A470e Users Guide
Pertech® 2006
25
Getting Service and Technical Support
Service
You can rely on Pertech for fast turnaround, exibility, and a highly trained and dedicated staff to
return your equipment back in rst class working order. As part of Pertech, we are very familiar
with all Pertech printers. This afliation gives us the technical and production capabilities, as
well as the nancial resources and materials access, to provide product quality unequaled in
the industry
Pertech provides Technical Support for this product by calling 307-856-4821 between the
hours of 8AM to 5PM Monday through Friday MST, or by submitting a Support Inquiry at the
Pertech web site. www.pertechresources.com under the service/support section.
The Model Number, Revision, Date, and Serial Number can be located on the Label attached
on the inside of the printer behind the paper roll. Please have this information available when
you contact Pertech.
Technical Support
Maintenance Agreement
To keep your Pertech Product in top working order, we recommend the Pertech Maintenance
Agreement program. This service provides cleaning and upgrading for most of the printer
products we manufacture and service. Once per year, or whenever necessary, we give your
units the once over for routine maintenance, cleaning and applicable upgrades. The units are
disassembled, print heads cleaned, rmware upgraded, necessary parts replaced, and then
returned to you for another year of awless use. Contact your Pertech Representative for
details on this and other available service and extended warranty programs.
Pertech