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13-1SV62261 Rev. A
This chapter explains how to troubleshoot your mailing
system.
Getting Help......................................................................13-2
Messages on the LCD Display .........................................13-2
Blank Display ....................................................................13-2
Display Difficult to Read ...................................................13-3
Printing Problems .............................................................13-3
Feeding Problems ...........................................................13-4
To clear a stalled envelope in the printer area: ..........13-4
To avoid stalled envelopes: ........................................13-4
To clear a stalled envelope in the feeder area
(DM400c only): ................................................................13-5
Moistening Problems (envelopes don't seal) ....................13-6
Problems Connecting to Data Center via LAN Network ....13-7
Problems Connecting to the Data Center via the PC .......13-8
Problems Refilling Postage via the PC ...........................13-10
Problems Connecting to the Data Center via Analog Line ....13-11
Accidentally Printing the Wrong Postage .......................13-11
Viewing System Configuration Levels ............................13-12
DM300c
DM400c
13 • Troubleshooting