Filter
Top Products
118
Appendix A
Troubleshooting
This Appendix covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using
VRT-401 and some possible solutions to them. If you follow the suggested steps and
VRT-401 still does not function properly, contact your dealer for further advice.
General Problems
Problem 1:
Can't connect to VRT-401 to configure it.
Solution 1:
Check the following:
• VRT-401 is properly installed, LAN connections are OK, and it is
powered ON.
• Ensure that your PC and VRT-401 are on the same network
segment. (If you don't have a router, this must be the case.)
• If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
• If your PC uses a Fixed (Static) IP address, ensure that it is using
an IP Address within the range 192.168.0.2 to 192.168.0.254 and
thus compatible with VRT-401’s default IP Address of
192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match
VRT-401.
In Windows, you can check these settings by using Control
Panel-Network to check the Properties for the TCP/IP protocol.
Internet Access
Problem 1:
When I enter a URL or IP address I get a time out error.
Solution 1:
A number of things could be causing this. Try the following trouble-
shooting steps.
• Check if other PCs work. If they do, ensure that your PCs IP
settings are correct. If using a Fixed (Static) IP Address, check
the Network Mask, Default gateway and DNS as well as the IP
Address.
• If the PCs are configured correctly, but still not working, check
VRT-401. Ensure that it is connected and ON. Connect to it and
check its settings. (If you can't connect to it, check the LAN and
power connections.)
• If VRT-401 is configured correctly, check your Internet connection
(DSL/Cable modem etc) to see that it is working correctly.
Problem 2:
Some applications do not run properly when using VRT-401.
A