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Powerware
®
9390 UPS (40–80 kVA) Installation and Operation Manual S 164201535 Rev C
Warranty
LIMITED FACTORY WARRANTY FOR POWERWARE
®
9390 PRODUCTS
WARRANTOR: The warrantor for the limited warranties set forth herein is Powerware Corporation, a Delaware Corporation (“Powerware”).
LIMITED WARRANTY: This limited warranty (this “Warranty”) applies only to the original end-user (the “End-User”) of the Powerware 9390
Products (the “Product”) and cannot be transferred. This Warranty applies even in the event that the Product is initially sold by Powerware for
resale to an End-User.
LIMITED WARRANTY PERIOD: The period covered by this Warranty for Product installed [and currently located] in the fifty (50) United States
and the District of Columbia is twenty-four (24) months from the date of Product start-up or thirty (30) months from date of Product shipment,
whichever occurs first. The p eriod covered by this Warranty for Product installed [and currently located] outside of the fifty (50) United States
and the District of Columbia is twelve (12) months from the date of Product start-up or eighteen (18) months from date of P roduct shipment,
whichever occurs first.
WHAT THIS LIMITED WARRANTY COVERS: The warrantor warrants that the Powerware 9390 three -phase UPS electronics, Powerware-built
Integrated Distribution Cabinetst, and Powerware -built battery cabinets, (individually and collectively, the “Warranted Items”) are free from
defects in material and workmanship. If, in the opinion of Powerware, a Warranted Item is defective and the defect is within the terms of this
Warranty, Powerware’s sole obligation will be to repair or replace such defective item (including by providing service, parts, and labor, as
applicable), at the option of Powerware. The Warranted Item will be repaired or replaced onsite at the End-User’s location or such other location
as determined by Powerware. Any parts that are replaced may be new or reconditioned. All parts replaced by Powerware shall become the
property of Powerware.
WHAT THIS LIMITED WARRANTY DOES NOT COVER: This Warranty does not cover any defects or damages caused by: (a) failure to properly
store the Product before installation, including the “trickle charge” of batteries no later than the date indicated on the packaging; (b) shipping
and delivery of the Product if shipping is FOB Factory; (c) neglect, accident, abuse, misuse, misapplication, or incorrect installation; (d) repair or
alteration, not authorized in writing by Powerware personnel or performed by an authorized Powerware Customer Service Engineer (in USA) or
Agent (outside of USA); or (e) improper testing, operation, maintenance, adjustment, or any modification of any kind not authorized in writing by
Powerware personnel or performed by an authorized Powerware Customer Service Engineer (in USA) or Agent (outside of U SA).
This Warranty is not valid: (a) unless an authorized Powerware Customer Service Engineer (in USA) or Agent (outside of USA) performs start-up
and commissioning of the Product; (b) if the Product is moved to a new location by someone other than an authorized Powerware Customer
Service Engineer (in USA) or Agent (outside of USA); or (c) if the Product’s serial numbers have been removed or are illegible. Any Warranted
Items repaired or replaced pursuant to this Warranty will be warranted for the remaining portion of the original Warranty subject to all the terms
thereof. Labor warranty is not provided for Product located outside of the fifty (50) United States or the District of Columbia. Any equipment,
parts or materials included in the Product and not manufactured by Powerware are warranted solely by the manufacturer of such
equipment, parts or m aterials and are not included as part of this warranty. Batteries are not warranted by Powerware.
THIS WARRANTY IS THE END-USER’S SOLE REMEDY AND IS EXPRESSLY IN LIEU OF, AND THERE ARE NO OTHER, EXPRESSED OR IMPLIED
GUARANTEES OR WARRANTIES (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PURPOSE, WHICH ARE
EXPRESSLY DISCLAIMED).
LIMITATION OF LIABILITY: InnoeventshallPowerwarebeliableforanyindirect,incidental, special, or consequential damages of any kind or
type whatsoever, or based on any claim or cause of action, however denominated. Powerware shall not be responsible for failure to provide
service or parts due to causes beyond Powerware’s reasonable control. In no case will Powerware’s liability under this Warranty exceed the
replacement value of the Warranted Items.
END-USER’S OBLIGATIONS: In order to receive the benefits of this Warranty, the End-User must use the Product in a normal way; follow the
Product’s operator’s and maintenance manual; and protect against further damage to the Product if there is a covered defect.
OTHER LIMITATIONS: Powerware’s obligations under this Warranty are expressly conditioned upon receipt by Powerware of all payments due
to it (including interest charges, if any). During such time as Powerware has not received payment of any amount due to it for the Product, in
accordance with the contract terms under which the Product is sold, Powerware shall have no obligation under this Warranty. Also during such
time, the period of this Warranty shall continue to run and the expiration of this Warranty shall not be extended upon payment of any overdue
or unpaid amounts.
COSTS NOT RELATED TO WARRANTY: The End-User shall be invoiced for, and shall pay for, all services not expressly provided for by the
terms of this Warranty, including without limitation, site calls involving an inspection that determines no corrective maintenance is required. Any
costs for replacement equipment, installation, materials, freight charges, travel expenses, or labor of Powerware representatives outside the terms
of this Warranty will be borne by the End-User.
OBTAINING WARRANTY SERVICE: In the USA, call the Powerware Customer Reliability Center 7x24 at 800-843-9433. Outside of the USA, call
your local Powerware sales or service representative, or call the Powerware Customer Reliability Center in the USA at 919-870-3028. For comment
or questions about this Limited Factory Warranty, write to the Customer Quality Representative, 3301 Spring Forest Road, Raleigh, North Carolina
27616 USA.