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EATON Powerware
®
9355 Tie Cabinet (20/30 kVA)Installation Guide S 164201630 Rev A www.powerware.com
27
Chapter 5 Service and Support
If you have any questions or problems with the UPS, call your Local Distributor or the
Help Desk at one of the following telephone numbers and ask for a UPS technical
representative.
United States:
1-800-843-9433 or 1-919-870-3028
Canada: 1-800-461-9166 ext 260
All other countries: Call your local service representative
Please have the following information ready when you call for service:
S Model number
S Serial number
S Firmware version number
S Date of failure or problem
S Symptoms of failure or problem
S Customer return address and contact information