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Maintenance and Troubleshooting
Troubleshooting
When encountering problems, the cause may be the printer or may sometimes be due to other problems with
your system. Please review the following tables to solve common problems you may encounter with your
printer. You may also visit www.psionteklogix.com for additional “FAQ’s” that may assist you.
If you are still unable to solve your problem, please contact the company where you purchased your printer
since they are most familiar with your systems. If they are unable to help you, you may contact Psion Teklogix
Technical Support at (800) 322-3437.
Error Conditions
Whenever the printer detects an error condition, the Error Indicator will either flash or stay on. In some cases
the audible alarm will also sound. Please refer to the following table for a list of what causes these conditions
and how they may be corrected.
Error Indicator Possible Cause Solution
Flashes, With Alarm Paper Out Install paper and press the Paper
Feed Button to clear the error.
Stays On, No Alarm Paper door not fully closed. Make sure the door is fully closed
by opening the door and closing it
again until the door “clicks”
closed. Check the platen roller for
damage.
Stays On, With Alarm Communications error. Verify communications settings in
the Interface Menu. Printer must
be turned off to clear error.
Other Problems
Problem Possible Cause Solution
Battery not installed properly. Remove and reinstall battery
making sure the battery release
lever “clicks” when fully installed.
Printer will not turn on.
Discharged battery. Recharge battery.
Auto Power Down is enabled. Change setting in Options Menu as
described on page
23.
Printer turns itself off.
Battery discharged. Replace or recharge battery.
Electrostatic discharge. May occur in extreme low
humidity conditions. Turn printer
back on with power button.
Battery already fully charged. No action required.
Power supply not receiving power. Check building/vehicle circuit
breakers/fuses.
Faulty power supply. Check output of power supply with
voltmeter. 9 VDC.
Battery Indicator does not light or
does not stay lit when power
supply is connected.
Battery not installed properly. Remove and reinstall battery
making sure the battery release
lever “clicks” when fully installed.
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