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FC0151103-00 E 3-1
Section 3
Troubleshooting
3.1
Problems After Installation
There are three basic types of installation problems that can cause your QLA22xx
board to function incorrectly: hardware problems, system configuration problems,
and Fibre Channel problems. The following section provides itemized checklists to
help you determine why your QLA22xx board is not functioning.
3.2
Hardware Problem Checklist
■ Are all of the circuit cards installed securely in the system?
■ Are all of the cables securely connected to the correct connectors? Be sure
that the FC cables that attach from the QLA22xx connectors to the device
are connected correctly. For example, the optical transmit connector on the
board should be connected to the optical receive connector on the device.
Some connectors require a firm push to ensure proper seating. An easy way
to check is to switch the connectors on either the QLA22xx or the device,
then reboot your system. If the BIOS is enabled, devices attached to the
QLA22xx board are displayed on the screen.
■ Is the QLA22xx board installed correctly in the PCI slot? Is it seated firmly
in the slot? Check for interference due to nonstandard PCI connectors.
■ Is the GBIC on the QLA2200G fully seated?
■ Are all external peripherals properly powered up? See appendix A.3 for
information about displaying attached devices.
3.3
System Configuration Problem Checklist
All PCI-compliant systems automatically detect 32- or 64-bit boards and set the
appropriate bus speed (33 or 66 MHz). Check the motherboard for proper
configuration (see section 2.4).
See the documentation supplied with your computer, or contact your computer
dealer to determine if your motherboard requires special configuration.