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Chapter 5
Internet Connection Troubleshooting
E-DOC-CTC-20050126-0005 v1.0
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5.1 Checking the Hardware
Check the wiring Plug in properly all cables you need. Ensure that the cables between your
SpeedTouch™, computers and telephone socket are plugged in firmly. Loose
connections can affect your Internet connection.
Damaged cables can interfere with your Internet connection. Check for damage along
the cables and loose connections at the end of the cable. Replace any damaged
cables.
Test the telephone line To eliminate the possibility of a fault with the telephone line itself, check for a dial-
tone by using a telephone connected to the telephone master socket.
If you are using ADSL, check whether a splitter has been installed or that micro-
filters have been correctly fitted.
If there is no dial tone, contact your telephone company.
Reboot your computer Loss of Internet or network connectivity can be caused by the computer. Often a
reboot will rectify the problem.
Power-cycle the
SpeedTouch™
To reboot your SpeedTouch™, simply turn off your SpeedTouch™. Wait five seconds
and turn it back on.