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Chapter 5
Internet Connection Troubleshooting
E-DOC-CTC-20050126-0005 v1.0
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5.3 Web Diagnostics
Connectivity check How to do a simple connectivity check on the web pages, is described in
“3.3 Testing your Internet Connection” on page 27.
If the test is successful, you will get a list of green check marks in the test results.
Otherwise a red cross will help you to diagnose the problem.
Test result Explanation
Your DSL line is not synchronised.
Check if your telephone line is correctly
connected to your SpeedTouch™.
Check the DSL LED, as described in “ Checking
the LEDs” on page 33.
No ATM activity detected on your DSL line.
No Ethernet activity.
In case you are connected through a protocol other
than PPPoE, this check is not applicable; the result
will always be ‘No Ethernet activity’.
Authentication failed: check your user name
and password. The user name is in most cases
in the form of username@ISP.
Your connection is disconnected.
Could not bring up link.
No IP No IP address or no DNS server has been configured.
During IP address negotiation, there was an IPCP
error or a DHCP error.
No Internet This test sends 1 ping to each address of a
configured list of IP addresses. The test succeeds if
all addresses can be reached. If DNS1 and DNS2 are
part of the list, reaching 1 of both is enough.
No DNS If this step fails, it may be because the DNS service
provided by your ISP has a problem.