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Solving Problems
7.
14
Back of
printouts are
dirty
• The transfer roller may be dirty. See “Cleaning the
Inside of the Printer” on page 6.8.
• Check for leaking toner. Clean the inside of the
printer.
Solid Color or
Black pages
• The toner cartridge may not be installed properly.
Remove the toner cartridge and reinsert.
• The toner cartridge may be defective and need
replacing. Install a new toner cartridge.
• The printer may require repair. Contact a service
representative.
Loose toner
• Clean the inside of the printer.
• Check the paper type and quality. See “Paper
Specifications” on page 10.1.
• Install a new toner cartridge. See “Replacing Toner
Cartridges” on page 6.4.
• If the problem persists, the printer may require
repair. Contact a service representative.
Character
Voids
Character voids are white areas within characters that
should be solid black:
• You may be printing on the wrong surface of the
paper. Remove the paper and turn it over.
• The paper may not meet paper specifications. See
page 10.1.
Horizontal
stripes
If horizontally aligned color or black streaks or
smears appear:
• A toner cartridge may be installed improperly.
Remove the toner cartridge and reinsert.
• A toner cartridge may be defective. Install a new
toner cartridge.
• If the problem persists, the printer may require
repair. Contact a service representative.
Problem Solution
A
A
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AaBbCc
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AaBbCc
Understanding Display
Messages
Messages appear on the SmartPanel program window or the
control panel display to indicate the printer’s status or errors.
Refer to the tables below to understand the messages’
meanings and correct the problem if necessary. Messages and
their meanings are listed in alphabetical order.
NOTE
: When you call for service, it is very helpful to tell the
service
representative
the display message.
Curl
If the printed paper is curled or paper does not feed
into the printer:
• Turn the stack of paper over in the paper tray. Also
try rotating the paper 180° in the tray.
Problem Solution
Message Status Do this...
Adjusting
Registration
Auto color reg
is in
the process. Please
wait.
Till the message is turned to be
Ready, please wait up to 120
seconds referring to page 3.5
ADC Not
Confirm Error
A problem has
occurred in the ADC in
the printer.
Contact a service
representative.
Cover Open
Install
Transfer Belt
The top cover or
access door is open.
Otherwise, the paper
transfer belt is not
installed in the printer.
Close the top cover or access
door firmly. Otherwise, Install
the paper transfer belt.
[Color] Toner
Empty
The corresponding
toner cartridge in your
printer is empty
,
and
the printer will stop
printing until a new
toner cartridge is put
into the printer.
Replace the corresponding
toner cartridge with a new one.
See page 6.4.
Dev. Motor error A problem has
occurred in the
development motor of
the printer.
Unplug the power cord and
plug it in again. If the problem
persists, call for service.