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5. Troubleshooting
4
Common Linux problems
Refer to the Linux User’s Guide that came with your computer for further information on Linux error messages.
Condition Suggested solutions
Printing with more than 2
copies does not work.
The problem occurs on Ubuntu 12.04 due to problem in standard CUPS filter 'pdftops' (actual output point it out exactly) and it has
been fixed already. Updating 'cups-filters' package from version 1.0.17 to version 1.0.18 fixes the problem ('pdftops' is a part of 'cups-
filters' package).
Printing PDF files does not
work.
The problem occurs on openSUSE 12.3 and it has some problem in standard CUPS filter 'pdftops' that may affect certain PDF
documents (it seems this issue relates somehow to fonts used in PDF). Due to this problem, incorrect Postscript is generated and device
failed to print it. We are waiting for the patch.
Unchecking collate option in
Print dialog does not work.
For some distributions, GNOME Print Dialog has an issue handling collate option. As workaround, set the default value of collate option
to 'False' using system's Printing utility(execute "system-config-printer" in Terminal program).
Printing always works with
duplex.
This duplex issue was in Ubuntu 9.10 cups package and was already fixed in security updates for this package, starting from cups
version 1.4.1-5ubuntu2.2