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Section 6: Troubleshooting
Page 6-6 LM Basic 408e/412e Operator’s Manual
6.4 TROUBLESHOOTING GUIDE (CONT’D)
Symptom: Print position is misaligned
Caution
Pull out the power cable before cleaning the printer.
No. What to check Remedy
1
Are the paper and carbon ribbon
set correctly?
Fix the paper and carbon ribbon securely. Also,
release the print head unit, then set the paper and
carbon ribbon to the normal position again. Finally, latch
the print head back in place.
2
Is the platen roller dirty? If the platen roller is dirty, wipe off the dirt with the
supplied cleaning set.
3
Is the paper/carbon ribbon you are
using deformed?
If the edges of the paper/carbon ribbon are deformed,
the paper cannot be fed normally. Use new paper/
carbon ribbon which are not deformed.
4
Are you using
genuine SATO
paper and
carbon ribbons
specifically
designed for the
printer?
Be sure to use genuine paper
and carbon ribbon specifically
designed for the printer. Generic
supplies may cost less, but can
result in poor printing quality or
shortened equipment life, lead-
ing to voiding of warranty and/or
higher operating costs in the
long run.
5
Is the paper sensor dirty? If the paper sensor is dirty, wipe off the dirt with
the supplied cleaning set. See Section 4: Cleaning
and Maintenance.
6
Is the data/signal sent from the
computer correct?
Turn on the power switch again.
If the error message still appears, check the software
on the computer or the configuration of the
connections.
7
Are the pitch correction (variable
potentiometer) or base point
correction (User Mode setting) set-
tings correct?
Set the pitch correction (variable potentiometer) or base
point correction (User Mode setting) again.