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Symptom
Solution
No communication between
the printer and the reader
1. Make sure Reader = Enable in the RFID (or RFID
CONTROL) menu.
2. Use the RFID Test option in the RFID (or RFID CONTROL)
menu (Admin User enabled) to read and display the current RFID
tag content..
Tag failed
1. The label could be misaligned. Perform the Auto Calibrate
procedure to ensure the label is at top-of-form
2. Make sure the media are smart labels with RFID tags located
in the correct position.
3. The RFID tag could be defective. Try another tag.
4. Make sure the application does not send too few or too many
digits to the RFID tag.
Inconsistent results
Make sure the media is loaded correctly.
The RFID encoder works, but
it does not meet expectations
Make sure that both Error Handling and Label Retry are set to
desired values in the RFID (or RFID CONTROL) menu
Troubleshooting
If you are having trouble with the RFID encoder, consult Table below for a list of symptoms and possible
solutions.