Filter
Top Products
General Troubleshooting Tips
BlackArmor® NAS 110 User Guide 51
6. Solving Problems
This chapter provides solutions to the most common problems you may encounter while
setting up and using your BlackArmor® server:
• General Troubleshooting Tips
• Common Problems and Solutions
• Resetting Your BlackArmor NAS 110 Server
General Troubleshooting Tips
If you have problems setting up or using your BlackArmor NAS 110 server, follow these
suggestions:
• Ensure that the server is properly connected to your local network. Check that the
Ethernet cable is connected and functioning properly.
• Ensure that your network is functioning properly.
• Ensure that the server is properly connected to a power source and turned on. Check that
the drive is functioning properly.
• Ensure that your computer meets the BlackArmor NAS 110 system requirements. See
“System Requirements” on page 8 for more information.
• Ensure that your computer is running a supported Web browser. See “System
Requirements” on page 8 for a list of supported browsers.
• Ensure that you are logging in with the correct administrator user name and password.
(Remember that passwords are case-sensitive.)
Common Problems and Solutions
This section provides solutions to common problems that may occur in BlackArmor Manager.
I can’t connect to the server over the local network.
Check that the server is powered on and connected to the network using the LAN Port.
Try connecting to the server from a different computer.
Try using a different Ethernet cable.
I can’t connect to the server over the Web.
Check that the server has Global Access enabled. See “Making BlackArmor Accessible
Using Seagate Global Access” on page 22.
Enable Email Setup in BlackArmor Manager and then send a test email.