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8-24
TROUBLESHOOTING
Contents
PROBLEMS RELATED TO COPYING OPERATION
COPYING
PROBLEMS RELATED TO COPYING OPERATION
• Copying does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-24
• Image rotation does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-24
• Two-sided copying does not take place.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-25
• The paper size of a tray cannot be set.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-25
PROBLEMS RELATED TO COPY RESULTS
• The image is too light or too dark.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-26
• Part of the image is cut off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-26
• Copies come out blank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-26
•
If you cannot find the item that you are looking for in the above table of contents, see "GENERAL PROBLEMS" (page
8-47).
• If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key ( ) and the
main power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ( )
in that order.
When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug
the power plug. This may damage the hard drive or cause the data being stored or received to be lost.
Problem Point to check Solution
Copying does not take
place.
Have functions been disabled by the
administrator?
Check with your administrator.
Some functions may have been disabled in the system
settings (administrator).
When user authentication is enabled, the functions that
you can use may be restricted in your user settings.
Image rotation does
not take place.
Did you select the paper size or copy
ratio manually?
Copy using automatic paper selection and
automatic ratio selection.
Are you copying using settings that do
not allow rotate copying?
Rotate copying can generally be combined with other
special modes, however, some combinations are not
possible. If a prohibited combination is selected, a
message will appear in the touch panel.
Is "Rotation Copy Setting" disabled in
the system settings (administrator)?
Check with your administrator.
If you are the administrator, enable "Rotation Copy
Setting".
➞ System Settings (Administrator) > "Copy Function
Settings" > "Other Settings" > "Rotation Copy
Setting" >