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Problems and Solutions
131
11. Trouble-
shooting
Reception and copying problems
Problem Solution
The fax machine doesn't
receive documents
automatically.
• Make sure that the reception mode is set to FAX. If
you subscribe to a distinctive ring service, make
sure that the Distinctive Ring function is set to the
correct ring pattern. If you do not subscribe to a
distinctive ring service, make sure that Distinctive
Ring is set to OFF SETTING. (See
Distinctive Ring
on page 98.)
The power is on, but no
reception takes place.
• Make sure that the telephone line cord is plugged
into the
TEL. LINE
jack, and not the
TEL. SET
jack.
The printing paper comes
out blank when you try to
receive a document.
• Make sure that the document is loaded properly in
the feeder of the transmitting machine. Make a
copy or print a report to confirm the printing ability
of your machine.
General print quality is
poor.
• It is important to select a paper that is appropriate
for the thermal transfer printer in your fax. We
recommend using laser quality paper that has a
very smooth finish. Copier paper will work, but it
sometimes tends to yield a lighter print quality.
The received document is
faint.
• Ask the other party to send higher contrast
documents. If the contrast is still too low, your fax
machine may need service. Make a copy or print a
report to check your machine’s printing ability.
Received images are
distorted.
• Noise on the telephone line may cause distortion.
Have the other party try sending the document
again.
• The print head may be dirty. See
Print head
on
page 125.
• Make a copy or print a report on your fax machine.
If the copy or report is also distorted, your fax
machine may need service.
all-ux340L.book Page 131 Thursday, December 23, 1999 5:37 PM