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♦ Are you having trouble receiving documents sent by automatic dialing?
Make sure that your answering machine’s outgoing message is less than 10 sec-
onds long, and that your answering machine is set to answer on two rings. Insert-
ing a short pause (about four seconds) at the beginning of your answering
machine’s outgoing message might also help, as this gives your fax a chance to
clearly hear and detect the fax "calling" tone which the transmitting machine
sends in the case of automatic dialing.
♦ Is the fax interrupting voice calls taken on an extension phone?
When Option Setting 9 (TAD CONNECTED) is set to YES and the reception
mode is set to AUTO, the fax may interrupt voice calls received on an extension
phone. If you want to use the answering machine hookup while you are in to
monitor incoming calls, you can prevent fax interruption of voice calls by press-
ing any 3 keys on the extension phone after answering. (Note: Do not press "5",
" ", and " , the code to activate fax reception.)
♦ Is the fax interrupting when you enter your answering machine’s code to re-
trieve voice messages from an outside telephone?
Make sure your answering machine’s remote retrieve code is different from the
code used to activate fax reception with an extension telephone ("5", " ", and
" "). If they are the same, entering the remote retrieve code will activate the fax
machine.
If it still doesn’t work
With certain answering machines, it may not be possible to find a Quiet Detect
Time setting which will allow both fax reception and uninterrupted voice mes-
sage recording. In this case, callers on tone dial lines can still send faxes by
pressing "5", " ", and " " on their fax. This is the code for activating fax recep-
tion (the code can be changed by changing Option Setting 5).
To use this method, set Quiet Detect Time to "00" to turn it off (see "Quiet De-
tect Time" in "Optional Hookup Settings" in this chapter), and then change your
outgoing message to inform callers that they can send a fax by pressing "5",
" ", " ", and then their Start key. Your message might go as follows:
"Hello. You’ve reached the ABC company. No one is available to take your call
right now. After the beep, please leave a message, or, if you want to send a fax,
press ’five’ once, ’asterisk’ twice, and then your facsimile Start key."
Chapter 7 Answering Machine Hookup
54