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Appendix F
Troubleshooting
For help on SocketScan, tap Start | Help on a Pocket PC, or tap
on the
icon on a Palm device.
SYMPTOM:
I get the “No Card Detected” icon in the task tray of my
Pocket PC and can’t trigger the scanner or scan bar codes.
POSSIBLE REASON SOLUTION
Your Pocket PC does not
recognize the SD Scan Card
3E.
Make sure the card is inserted
properly. If necessary, remove
and reinsert. If using battery
power, be sure to tap Y
es if
asked whether you want to
use battery power.
SYMPTOM:
When I try to scan, the scanner activates, but no data
appears on my screen, and the scanner eventually
deactivates.
POSSIBLE REASON SOLUTION
The scanner is too close or too
far from the bar code.
Practice so you get
accustomed the most
effective distance and
scanning angle. See Appendix
E.
The bar code is incorrectly
formatted or poorly printed.
Try scanning a bar code that is
correctly formatted or printed
well, such as on a retail
package. See Appendix B.
The bar code symbology may
be disabled.
If you have Palm device, you
can perform a scan test to
identify the symbology. If
needed, use Symbology
Selector to enable the
symbology.
50 | APPENDIX F: TROUBLESHOOTING