Getting help
Troubleshooting
Sony Notebook User Guide
81
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If your computer locks up while playing a CD-ROM, stop the CD-ROM, and shut
down the computer by pressing <Ctrl>+<Alt>+<Delete>, and then click Shut
Down.
My software program locks up or crashes
Contact the software publisher or designated provider for technical support. Please
refer to your Software guide for information on how to contact them.
My mouse does not work
If you are using an external mouse, check that the mouse is plugged into the mouse
connector.
If you have connected an external mouse while your computer is on, you must
restart your computer.
My touchpad interprets a single tap as a double-click
Open the Mouse icon in the Control Panel and change the button assignments in the
Mouse Properties dialog box. One of the buttons is assigned to the double-click action.
About digital video captures and DVgate
While I'm recording images to a digital video device using DVgate, my system displays the
message Recording to DV device failed. Check the power and cable connections to
the DV device and try the operation again…
Close all open applications and restart your computer. Frequent recording of images
to a digital video device while using DVgate sometimes causes this to occur. For more
information on DVgate, see the DVgate online help.