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Getting Help
Sony provides several support options for your VAIO Notebook. If you
have questions about your notebook or the preinstalled software, refer to
the following sources for answers, in the order listed:
1VAIO
®
Notebook User Guide
This is the online User Guide you are currently utilizing; it contains information on
product specifications and on how to get the most from your notebook, find help,
customize your notebook, and solve common problems.
2 Manuals and online help files that may accompany your preinstalled
software
Most of the manuals for preinstalled software are located on your hard disk drive as
online help files. You can access the online help files from the Help menu in the specific
application. A printed manual is available for some applications.
3 VAIO Support Agent
VAIO Support Agent can be accessed from the Windows desktop. Using advanced
diagnostic technology, Sony’s VAIO Support Agent runs scheduled protections of your
applications, network settings, and other important software settings. When your
software is protected, you can use VAIO Support Agent to repair software problems by
restoring your software to any of the previously protected states.
4 Sony PC Support
Provides instant access to information on commonly encountered problems. Enter a
description of your problem and the Knowledge Database searches for the
corresponding solutions online. You can access the Sony PC Support at: http://
www.sony.com/pcsupport/
5 Sony Fax-on-Demand
This service, which requires a fax machine or your fax software, provides answers to
commonly asked questions. You can use this automated service to request a list of
available topics then select the topics that you want to receive. To contact the Sony fax-
on-demand service, call:
1-888-4SONYPC (1-888-476-6972)
6 Calling Sony Customer Support
Sony provides software support free of charge for 90 days after the original date of
purchase. You can speak with a Sony Customer Support Representative without using
your notebook by calling:
1-888-4SONYPC (1-888-476-6972)