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Notebook Quick Start
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Using Common Solutions
Common Solutions offers automated, One-Click Fixes to repair common
software problems. These solutions can integrate information such as knowledge
base articles and Frequently Asked Questions (FAQs). You can run One-Click
Fixes directly from VAIO Support Agent or from a Web browser.
1 Click the Common Solutions button. The Common Solutions dialog box
appears.
2 Double-click on the desired category to expand and view available
SupportActions.
❑ VAIO Support Local Server (c:/program files/support.com...) provides a
list of SupportActions available on your notebook’s hard disk drive.
❑ VAIO Support Local Server (http://sdcglobal4.sel.sony.com...) provides
a list of SupportActions available from the Internet.
3 Click the resize arrows next to the SupportAction categories to expand or
collapse the categories.
Common Solutions dialog box (1st level)
✍ Connect to the Internet before attempting to view the category, “Vaio Support Local
Server (http://sdcglobal4.sel.sony.com...).” This category is unavailable without an
Internet connection.