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Troubleshooting
22
Troubleshooting
If you run into any problem when using your
UP-DX100, use the following table as a guide to
troubleshoot the problem. If the problem persists,
contact your Sony dealer or local authorized Sony
service facility.
Printer
If paper jams
If the print paper jams, the ALARM lamp lights, an error
message appears, and printing stops.
1
Press the on/standby button to turn off the lamp.
2
Remove the paper tray, and remove the jammed
paper from the paper tray slot.
3
Remove the cover on the rear panel, and check that
the paper does not remain in the printer. If the
jammed paper is still in the printer, remove it.
4
After removing the jammed paper, be sure to
replace the cover.
5
Insert the paper tray.
6
Turn on the printer.
Note
If you cannot remove the jammed paper, contact your
Sony service facility or your Sony dealer.
Cleaning the inside of the printer
If white lines or dots are printed on the pictures, clean
inside the printer using the supplied cleaning cassette
and the protective sheet contained in the printing pack.
Notes
• Make cleaning only when there are white lines or dots
on the print.
• When you can obtain proper printing performances,
cleaning will not improve the printed picture quality.
1
Remove the paper tray from the printer. If there is
print paper in the tray, remove the print paper from
the tray.
2
Place the protective sheet with the imprint side
facing down and the arrow pointing in the same
direction as the arrow in the tray.
3
Open the cartridge compartment cover and remove
the print cartridge.
4
Insert the supplied cleaning cassette into the printer
and close the cartridge compartment cover.
A buzzer sounds, and “HEAD CLEANING/PUSH
[EXEC]” appears on the operation display.
Symptom Cause/Action
Cannot operate the
printer after the printer
is turned on.
• The AC power cord is not connected
correctly.
tConnect the AC power cord to an
AC outlet securely (page 12).
Cannot print. • The print paper and print cartridge
do not match.
tUse the recommended printing
pack, the same size of the print
paper and print cartridge.
• The thermal head may be
overheated. “Waiting” appears on
the operation display.
tLeave the printer until the head
cools down and the printer
resumes printing.
• The print paper may jam.
tRemove the jammed paper, if
any.
The beeps sound. tCheck that you are following the
correct procedures.
Cannot remove the
print cartridge.
tThe print cartridge cannot be
removed while printing. Wait until
printing is finished.
If this does not solve the problem,
contact your Sony service facility
or your Sony dealer.
The ALARM indicator
is lit or blinking, and an
error message is
displayed.
tFollow the instructions on the
operation display.
There is a white line or
dots in the printed
pictures.
• Dust may be attached to the thermal
head.
tThe print head or paper path may
be soiled. Use the supplied
cleaning cassette to clean the
head and path.
• The roller inside the printer may
damage the print paper.
tReduce the number of sheets on
the paper tray.
- A
C
IN
Rear cover
- A
C
IN
Jammed paper
g