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Troubleshooting
23
5
Press the EXEC button.
The cleaning cassette and protective sheet will
clean inside the printer. After the cleaning is
finished, the protective sheet is automatically
ejected.
6
Remove the cleaning cassette from the printer and
set the print cartridge and print paper.
Bluetooth Function
Symptom Cause/Action
Data cannot be
transmitted.
• The distance between the device and the
printer is too great.
tLocate the devices within the
maximum communicable distance.
• The Bluetooth antenna portion of the
printer and/or the camera is covered with
a hand, etc.
tDo not cover the antenna portion.
• The device you wish to connect with the
printer has been already connected with
another device.
tReconnect the device with the printer
after the device’s task with another
device is finished.
• Authentication failed.
tReconnect the printer with the device,
and enter the same passkey correctly
on both devices.
• The connected device interrupted the
transmission.
tCheck the status of the connected
device, then reconnect.
• The Bluetooth connection is interrupted
on the side of the connected device.
tCheck the status of the connected
device.
The connection is
disconnected from
the desired device.
• The authentication time limit (30
seconds) elapsed.
tEnter the same passkey correctly both
on the printer and the device within
30 seconds.
• The same passkey is not entered.
tEnter the same passkey correctly both
on the printer and the device within
30 seconds.
• The device disconnected or ended the
connection.
tCheck the status of the device, try to
connect to the device again, and enter
the passkey correctly.
Authentication
failed.
• The authentication time limit (30
seconds) elapsed.
tEnter the same passkey correctly both
on the printer and the device within
30 seconds.
• The same passkey is not entered.
tEnter the same passkey correctly both
on the printer and the device.
• The device disconnected or ended the
connection.
tCheck the status of the device, try to
connect to the device again, and enter
the passkey correctly.
Data transmission
speed is too low.
• The Bluetooth antenna portion of the
printer and/or the camera is covered with
a hand, etc.
tDo not cover the antenna portion.
Data transmission speed varies
depending on the distance between
the printer and the device, obstacles,
or radio wave conditions. Change the
position of the printer or set the
printer closer to the device.
Even with the
distance between
the printer and the
desired device
within 10 m (33
feet), connection
cannot be
established.
• The Bluetooth antenna portion of the
printer and/or the camera is covered with
a hand, etc.
tDo not cover the antenna portion.
Data transmission speed varies
depending on the distance between
the printer and the device, obstacles,
radio wave conditions, application
software, or the OS.
Change the position of the printer or
set the printer closer to the device.
• The desired device is now connecting to
another device.
tWhen the device is connected to
another device, the device may not be
displayed as an available device or be
connectable at that time.
• The device is not connectable with the
Bluetooth functions.
tSet the device so that it is
connectable.
Symptom Cause/Action