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Troubleshooting
Bluetooth Technology
Why can't other Bluetooth devices discover my computer?
❑ Make sure both devices have the Bluetooth feature enabled.
❑ If the Bluetooth indicator is off, turn on the WIRELESS switch.
❑ You cannot use the Bluetooth functionality when the computer is in a power saving mode. Return to normal mode, then turn
on the WIRELESS switch.
❑ Your computer and the device may be too far apart. Wireless Bluetooth technology works best when the devices are within
32 feet (10 meters) of each other.
❑ The discovery option on your computer may be disabled. To ensure the discovery option is available, follow these steps:
1 Click Start and then Control Panel.
2 Click Printers and Other Hardware.
3 Click Bluetooth Devices.
The Bluetooth Devices window appears.
4 On the Options tab, click to select the Turn discovery on check box.
5 Click OK.
Why can't my computer discover other Bluetooth devices?
If the connected device is also connected to other devices, it may not appear on the Devices tab in the Bluetooth Device window
or you may not be able to communicate with the device.