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Support Options
Support Options
The section contains information on where to go for answers to questions about your VAIO computer and the preinstalled
software.
Sony Support Information
See the following sources for answers in the sequence listed below.
1 VAIO Computer Documentation
This on-screen User Guide (this manual) and the printed Welcome mat provide detailed information on how to maximize
your computer's capabilities and solve common problems.
2 Program Guides and Help Files
The preinstalled programs on your computer may come with individual help guides. These guides are stored on the hard disk
as on-screen Help files. You can find the Help files from the Help menu under the specific program.
3 Operating System Online Support
Your computer comes preinstalled with a Microsoft Windows operating system. For operating system support, you can visit
Microsoft customer support at: http://support.microsoft.com/directory/
.
4 Sony Computing Support
This service provides instant access to information on commonly encountered problems. Type a description of the problem
and the Knowledge Database searches for the corresponding solutions online. You can visit the Sony online support Web
site at http://www.sony.com/pcsupport
for customers in USA and Canada, or http://kdb.sony-latin.com/ for customers in Latin
American countries or areas.