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Troubleshooting guide 77
Left margin moves to the
right during printing.
The paper is not loaded
correctly, causing the print
head to jam.
Remove all paper from the
printer and reload it. Try
printing again.
The ribbon cassette is not
installed correctly, causing
the print head to jam.
Make sure that the ribbon
cassette is installed
correctly. See “Installing the
ribbon cassette” on page 6.
The printer is not set up
correctly for the thickness of
paper being used.
Set up the printer for the
paper thickness you are
using. See “Adjusting for
paper thickness” on page 63.
Inappropriate settings are
selected by your application
program.
Choose different settings in
your application.
Static electricity caused by
interference from nearby
electrical devices or by low-
level humidity is affecting
printer operation.
Make sure that the printer is
not too close to any devices
with electric motors or try to
raise the humidity level.
Some characters are printed
incorrectly.
Static electricity caused by
interference from nearby
electrical devices or by low-
level humidity is affecting
printer operation.
Make sure that the printer is
not too close to any devices
with electric motors or try to
raise the humidity level.
Inappropriate settings are
selected by your application
program.
Choose different settings in
your application.
Wires are missing from the
print head.
Return the printer to your
dealer for repair.
Problem Possible Cause Recommended Action