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Planning and Implementation Overview
1-24 Sun Confidential: Internal Only 96257
Revision A
■ Creating Planning Teams
Once a sales proposal has been accepted, the Sun customer service manager (CSM)
should confer with customer-site personnel including the network administrator, data cen-
ter manager, and facilities manager to identify which individuals who should be involved
with implementation planning, site readiness planning, and delivery and installation plan-
ning.
Customer and Sun personnel who participate in these planning teams jointly own and con-
trol the various processes, activities, and deliverables of those teams.
Once the team participants have been identified, one customer team member and one
Sun team member should be selected to act as coordinators for each team. Regular meet-
ings should be scheduled to:
• Define roles and responsibilities for all team members
• Define required implementation activities and task completion dates
• Identify and address issues that could impede delivery, installation, or implementation of
system equipment.
Forms and worksheets in Appendix D can be used by both customer and Sun planning
team members to record key system hardware and software information, identify planning
factors and considerations, and record completion dates for critical planning and imple-
mentation activities.
Customer
membership for the various planning and implementation teams should consist
of:
• Persons who will determine the configuration and location of VSM5 system equipment,
including but not limited to: the data center manager; one or more network administra-
tors; the facilities manager; the site engineer, etc.
• Persons who will be directly involved with installation, testing, certification, and operation
of VSM5 system equipment, including but not limited to: facilities personnel; system op-
erators; network/IT personnel, etc.
• Persons who will be involved with delivery and dock-to-data center transit of VSM5 sys-
tem equipment, including but not limited to: the dock manager; dock personnel; facilities
personnel, etc.
Sun
membership for the various teams may include some or all of the following: the sales
representative (SR); the local customer services manager (CSM); a systems engineers
(SE); a system support specialist (SSS); a technical support specialist (TSS); a profes-
sional services (PS) consultant; and a customer service engineer (CSE).